We only accept disputes on the delivery such as quantity, Variant of fragrance, size or damage item within 3 days after the order has been received by the customer. We does not offer cash refunds . The exchange goods/products will be checked with the receipt together and the goods should be in the good condition. Please note the returns policy does not apply to promotional items , liquid items , baby apparels & baby accessories. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any exchange. Lovely Lace Retail & Marketing Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their refund within 14 – 20 working days after the confirmation.
Please return your purchase to the following address:
Lovely Lace Retails & Marketing Sdn Bhd
No 4, Jalan Sulaiman 1, Taman Putra Sulaiman, 68000 Ampang, Selangor D. E., Malaysia
Tel : +603 4252 6633
Fax : +603 4257 2833
Please contact us at [email protected] or +603 4252 6633 (Working Hour from 9am – 5.30pm) if you have any questions or doubts.
Additional Point.
Customers allowed to exchange the items at all Lovely Lace & Lovely Lace Baby outlets Nationwide.
Customer will bear the shipping & handling cost for the return or exchange items.
